Managed IT Services &
Industrial Automation Solutions
#1 technology support company in Washington (Pasco, Richland, Kennewick, Othello, Mesa, Connell)
Basin Tech Solutions is a technology support company that provides managed IT services and industrial software solutions for businesses across Washington State, including the Tri-Cities (Kennewick, Richland, Pasco), Mesa, Basin City, Othello, and Connell with remote support nation wide. We specialize in helping agricultural operations, industrial facilities, and growing businesses reduce downtime, improve system reliability, and gain real-time operational visibility.
From cybersecurity and IT support to PLC programming and custom software development, we deliver technology solutions that keep your operations running efficiently and securely.
WHAT WE DO
MANAGED IT SERVICES
We provide proactive IT support designed to prevent issues before they impact your business.
- 24/7 system monitoring
- Cybersecurity and threat protection
- Network and infrastructure management
- Cloud solutions and backups
- Helpdesk support
TRUE POINT
True Point centralizes all critical business information into a single platform, allowing managers to:
- Monitor operational performance in real-time
- Aggregate data from multiple sources (financial, inventory, production, HR)
- Generate actionable insights for faster decision-making
- Streamline workflows and reduce manual reporting
- Maintain secure, centralized access for authorized users
ADDITIONAL SERVICES
We specialize in technology systems for real-world operations.
- PLC programming and automation
- Industrial software development
- Data integration and real-time monitoring
- SCADA and operational visibility systems
- Custom solutions for agriculture and production environments
Who We Help
We work with businesses that depend on reliable systems and real-time data:
- Agricultural operations and farms
- Industrial and manufacturing facilities
- Small to mid-sized businesses
- Companies scaling their operations
PROBLEMS WE SOLVE
Problem: Frequent downtime and unreliable systems
Solution: Proactive managed IT services with 24/7 monitoring
Problem: Lack of real-time operational data
Solution: Custom industrial software and automation systems
Problem: Cybersecurity risks and data loss
Solution: Secure infrastructure, backups, and threat protection
Problem: Disconnected systems and inefficiency
Solution: Integrated software and automated workflows
Why Businesses Choose Basin Tech Solutions
- Local to Washington State (based in Mesa, serving Tri-Cities and beyond)
- Specialized in agriculture and industrial environments
- Fast, reliable support
- Custom-built solutions tailored to your operations
- Focus on uptime, efficiency, and long-term scalability
WHO WE ARE
OUR MISSION
At Basin Tech Solutions, we build industrial software solutions and integration’s that simplify operations, improve decision-making, and reduce complexity — while providing reliable support and secure systems. In addition we offer managed services to enhance our customers security.
Our Expertise
With over 20 years of combined expertise. We help businesses stay secure, efficient, and always operational. From agricultural operations to growing companies across multiple industries, we bring real-world experience managing systems where downtime simply isn’t an option. Our expertise includes proactive monitoring, managed security, data backup and recovery, cloud solutions, and strategic IT support—all designed to keep your technology reliable so you can focus on running your business.
OUR STORY
Basin Tech Solutions was founded in early 2023 by Michael Davidson to deliver enterprise-grade IT solutions to businesses that depend on performance, reliability, and security.Drawing from extensive experience across dairy farms, agricultural operations, industrial plants, and corporate IT environments, Michael identified a consistent challenge: critical industries often lacked access to dependable, high-level technology support. Basin Tech Solutions was established to change that—offering a competitive, trusted alternative focused on optimizing operations, protecting data, and eliminating downtime. Built on real-world experience and a deep understanding of operational demands, the company continues to help businesses run more efficiently, securely, and confidently.
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Common Questions
What Are Managed IT Services in Washington?
Managed IT services provide ongoing monitoring, maintenance, cybersecurity, and support for your business technology. Instead of reacting to problems, managed IT helps prevent downtime, improve performance, and keep systems secure.
Do You Provide IT Services for Agriculture and Industrial Businesses?
Yes. Basin Tech Solutions specializes in agricultural and industrial environments, including automation systems, PLC programming, and real-time data solutions. We understand the unique challenges of these industries and build systems designed for reliability and efficiency.
What are Industrial Software Solutions?
Industrial software solutions help businesses in agriculture and industry run efficiently by integrating equipment, automating workflows, and providing real-time operational insights. Basin Tech Solutions’ True Point platform aggregates all critical data into one dashboard, giving management the tools to make smarter, faster decisions.
What Areas Do You Serve?
We provide managed IT services across Washington State, including:
- Tri-Cities (Pasco, Kennewick, Richland)
- Mesa
- Connell
- Othello
- Basin City
- Limited onsite support in Washington, Oregon, Idaho
- We provide remote support nation wide
What is a Technology Support Company?
A technology support company (also called a tech support company or IT support provider) is a business that helps individuals and organizations resolve technical problems with computers, software, networks, devices, and other technology.
What They Do
Troubleshoot and fix issues — Hardware failures, software bugs, network problems, connectivity issues, etc.
Provide help desk services — Via phone, chat, email, remote access, or on-site visits.
Offer proactive support — Monitoring systems, maintenance, updates, cybersecurity, and backups to prevent problems.
Support levels — Often tiered (basic help desk to advanced engineering).
Common Types
Consumer tech support — For end-users (e.g., fixing laptops, printers, or apps).
Business/IT support — Managed Service Providers (MSPs) that handle a company’s entire IT infrastructure on an ongoing basis.
Specialized support — For specific software, cloud services, industrial systems, or cybersecurity.
Examples of Services
Remote desktop support
Network setup and security
Software installation and training
Data backup and recovery
Hardware repair/replacement
24/7 monitoring and emergency response
In short, they act as the “tech rescue team” that keeps technology running smoothly so businesses and people can focus on their core work. Many companies outsource to them to reduce costs and access expert help without maintaining a large in-house IT team.
Popular examples include MSPs like those serving small-to-medium businesses, or well-known names like Geek Squad for consumers.